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Shipping Policy

At Parthveda (parthveda.com), operated by Satyawati Pharmaceuticals Co., we aim to deliver your Ayurvedic products safely and on time. Please read this Shipping Policy to understand how we process, ship and deliver international orders.

1. Where We Ship

We ship from India to customers in the following countries:

  • United States
  • Canada
  • United Arab Emirates
  • United Kingdom
  • Australia

We may add more destinations over time. If we do not currently ship to your country, you will be notified at checkout. Some products may not be available in every country because of local import regulations.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays in India are processed on the next business day.
  • You will receive an order confirmation by email once your order is placed successfully.
  • In some cases, we may contact you to verify your order or address before dispatch.

3. Estimated Delivery Times

Delivery times are estimates and begin once your order has been dispatched.

Destination Estimated Delivery Time
United Arab Emirates [5–12] business days
United Kingdom [5–12] business days
United States [7–15] business days
Canada [7–12] business days
Australia [7–12] business days

Delivery times are not guaranteed. They may be affected by customs clearance, courier delays, public holidays, weather and other circumstances outside our control.

4. Shipping Charges

  • All shipping charges are shown and charged in USD.
  • Shipping charges are calculated at checkout based on your destination, parcel weight and the shipping method you select.
  • Any applicable shipping charges will be shown clearly before you complete your purchase.

5. Customs, Duties & Taxes

  • Unless stated otherwise at checkout, shipping charges do not include import duties, customs fees, VAT, GST or other local taxes charged by your country.
  • These charges are the customer’s responsibility. They may be collected by the courier or customs authority before or at delivery.
  • Customs rules differ in each country, so please check your local regulations before ordering. We cannot predict the amount of any duty or tax.
  • Refusing a parcel because of customs charges does not entitle you to a refund of the shipping cost.

6. Import Restrictions

You are responsible for making sure the products you order are permitted for import and personal use in your country.

  • Customs authorities may inspect, delay, hold or seize parcels containing herbal or Ayurvedic products.
  • We may decline or cancel any order if we believe the products cannot be legally imported into the destination country. In that case, you will receive a full refund of the amount charged.
  • If a parcel is held, seized or destroyed by customs because of import restrictions or non-payment of duties, we are not liable for the loss. Refunds in such cases are limited as described in our Return & Refund Policy.

7. Order Tracking

Once your order is shipped, we will email you a tracking number and a link to track your parcel. Tracking updates may take 24–48 hours to appear after dispatch. International tracking may pause while a parcel is in transit or going through customs.

8. Delivery Address & Contact Details

Please provide a complete and accurate delivery address, including your postal or ZIP code and a working phone number. Couriers may need to contact you for delivery or customs clearance.

We are not responsible for delays or loss caused by an incorrect or incomplete address. If a parcel is returned to us because of an incorrect address or because it was not collected, we may charge additional shipping to resend it.

9. Delayed, Lost or Failed Delivery

  • If your order has not arrived within the estimated delivery window, please contact us at info@parthveda.com with your order number. We will check with the courier.
  • If a delivery attempt fails, the courier may try again, leave a notice for collection or return the parcel to us.
  • If a parcel is confirmed lost in transit, we will arrange a replacement or refund, subject to our Return & Refund Policy.

10. Damaged or Tampered Packages

If your package arrives damaged, opened or tampered with, please:

  1. Take clear photos or a short video of the package before and while opening it.
  2. Contact us within 48 hours of delivery at info@parthveda.com with your order number and the photos or video.

Please see our Return & Refund Policy for further details.

11. Packaging

We pack every order carefully to protect the products during international transit. Packages are sealed and labelled with the product name, ingredients, batch details and country of origin (India).

12. Contact Us

For any questions about shipping or delivery, please contact us:

Satyawati Pharmaceuticals Co. (Parthveda)
205, Saraswati Vihar, Laxmi Ind. Enclave, Loni, Ghaziabad (U.P.) – 201102, India
Email: info@parthveda.com